Operations Management Having completed this module you should be able to:
- Define the role of operations management as part of the whole organization.
- List the key responsibilities and skills of an operations manager.
- Demonstrate an awareness about the historical development of operations management.
- Outline the different stages of the transformation process using the Input/output Transformation Model. Identify the four key sources of process variations.
- Examine the steps involved in conducting a process efficiency audit.
Module 2: Operations
Management and Decision-Making
Having
completed this module you should be able to:
- o Compare and contrast the difference between strategic
operations decisions and tactical operations decisions.
- o Name the three types of models that can be used as a
decision-making tool.
- o Outline the nine types of operations management
decisions.
- o Describe the four stages of Hayes and
Wheelwright’s Four Stages of Operations Contribution.
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